FAQs

We’re here to answer any and all questions you might have. If you don’t see your specific question below, please don’t hesitate to contact our Customer Care team.

Payments

What types of payment do you accept?
For your convenience, we accept:

Visa
MasterCard
Maestro
American Express
Discover
Diners Club

When will I be charged for my order?
Once you have placed your order your credit/debit card will be charged immediately upon completion.

Do your prices include VAT?
Yes, all our prices include UK VAT.

Will I receive a VAT receipt?
If you order something from our Herman Miller Gaming store, we will include the VAT receipt in your order confirmation email.

Are there any additional costs I need to be aware of?
No, the price shown in your basket is the price you pay. There are no hidden costs associated with tax or import duties.

Product & Stock

How accurate are the colours shown for each product?
We have made every effort to make the colours on screen as accurate as possible. Unfortunately, we cannot guarantee an exact colour match of the on screen colour to the colours of the actual products as this may vary depending on your screen settings and resolution.

If you're unsure, you always can visit our showroom in London or our regional HQ in Melksham to see the products in real life before you order them!

Please visit our London Showroom page for more information or contact our Customer Care team to organise a visit to our HQ in Melksham.

Do your products require assembly?
All of our gaming products, including our chairs, are delivered fully assembled except for the Nevi Gaming Desk.

Please see our Assembly & Adjustments page for more information.

How do I care for my purchase once I’ve received it?
With a bit of TLC our Herman Miller products will stand the test of time! To maintain the quality of your items, we have care and maintenance guides available. These offer advice on how best to clean your item and the types of cleaning products to use or avoid.

Please see our Care & Maintenance page for more information.

My item needs repairing, what can I do?
If you're item is still within its warranty, simply contact our Customer Care team and they will assist you.

How do I know if my product is still within its warranty?
The warranty length varies from item to item, therefore we recommend checking this for your specific product.

Please see our Warranty page for more information.

Your Order

Can I track my order?
Tracking will be available for your order once you have received your delivery date confirmation email from our delivery team.

Can I cancel or change my order?
You can cancel or change your order within 24 hours of receiving your order confirmation. Please visit our Returns & Refunds page for more information.

Delivery

How much will my delivery cost?
Delivery is free for all of our products. Please visit our Delivery page for more information.

Where do you deliver?
We deliver within mainland UK, the Isle of Wight, Channel Islands, Isle of Man, Scottish Islands, and the Isle of Scilly. Please visit our Delivery page for more information.

I live outside of the UK, can I still order from Herman Miller?
Yes. We currently deliver to France, Germany, Spain, Italy, Belgium, the Netherlands, Luxembourg, the United States of America, Canada, Japan, China and South Korea. Simply click on the local store of the country where you want your products delivered and place your order.

Please note, the products and finishes available may vary depending on your country of delivery.

How will my item be delivered?
Small and medium items such as our monitor arms will require a signature upon delivery, and as such cannot be left in a secure location.

Larger furniture items such as chairs and desks will be delivered by our specialist two-person service who will deliver your item to a room of your choice and remove all unwanted packaging.

Please visit our Delivery page for more information.

When will my item be delivered?
Our gaming products are assembled at our Portal Mill warehouse in Melksham, UK. They are typically delivered within 10 working days.

The estimated delivery time for each item can be found on the product page - we recommend checking that you are happy with the estimated delivery time stated before you place your order.

Please visit our Delivery page for more information.

Returns & Refunds

How do I arrange a return?
We want you to love every item you receive from us, but we understand that there are times when you may want to arrange a return.

If you’re not 100% happy with an item purchased online from Herman Miller Gaming, you can return it to us in its original condition within 14 days of delivery for a full refund.

Please visit our Returns & Refunds page for more information.

Account

I forgot my account name/password. Can I recover it?
Of course! To recover your password simply click on the Forgot Password link under the log-in form. You can then enter your email address and click the Submit button.

Partnerships

How can I be sponsored by, or partner with, Herman Miller Gaming?
We're always on the lookout for companies and teams to collaborate with. If you share our passion, values and are interested in working with us, don't hesitate to send us an email at europe_media@hermanmiller.com and we'll be in touch!