We’re here to answer any and all questions you might have. If you don’t see your specific question below, please don’t hesitate to contact our Customer Care team.
What types of payment do you accept?
For your convenience, we accept:
When will I be charged for my order?
Once you have placed your order your credit/debit card will be charged immediately upon completion.
Do your prices include VAT?
Yes, all our prices include UK VAT.
Will I receive a VAT receipt?
If you order something from our Herman Miller Gaming store, we will include the VAT receipt in your order confirmation email.
Can I checkout as a business?
Yes, you can check out as a business. We will send you a full VAT invoice to claim any refunds. Please include your company name in the address section of the checkout.
Can I add business details to my invoice?
We cannot change invoices, so ensure you include your company name in the address section during checkout.
Can I get a VAT refund?
You will receive a full VAT invoice to use for any refund claims. Please include your company name in the address section of the checkout.
Are there any additional costs I need to be aware of?
No, the price shown in your basket is the price you pay. There are no hidden costs associated with tax or import duties.
Product & Stock
How accurate are the colours shown for each product?
We have made every effort to make the colours on screen as accurate as possible. Unfortunately, we cannot guarantee an exact colour match of the on screen colour to the colours of the actual products as this may vary depending on your screen settings and resolution.
If you're unsure, you always can visit our showroom in London to see the products in real life before you order them!
Please visit our London Showroom page for more information.
Do your products require assembly?
With the exception of Nevi Desks and Vantum Chairs, our products are delivered fully assembled.
Please see our Assembly & Adjustments page for more information.
How do I care for my purchase once I’ve received it?
With a bit of TLC our Herman Miller products will stand the test of time! To maintain the quality of your items, we have care and maintenance guides available. These offer advice on how best to clean your item and the types of cleaning products to use or avoid.
Please see our Care & Maintenance page for more information.
My item needs repairing, what can I do?
If you're item is still within its warranty, simply contact our Customer Care team and they will assist you.
How do I know if my product is still within its warranty?
The warranty length varies from item to item, therefore we recommend checking this for your specific product.
Please see our Warranty page for more information.
I have a discount code, where do I enter it?
You'll be able to enter your discount code during checkout process before entering your payment details.
I have a discount code, can I use it on sale and clearance items?
Unless otherwise stated, discount codes cannot be used in conjunction with any other offer or discounts, including sale and clearance items.
Can I track my order?
Tracking will be available for your order once you have received your delivery date confirmation email from our delivery team.
Can I cancel or change my order?
You can cancel or change your order within 24 hours of receiving your order confirmation. Please visit our Returns & Refunds page for more information.
How much will my delivery cost?
Delivery is free for all of our products. Please visit our Delivery page for more information.
Where do you deliver?
We deliver within mainland UK, the Isle of Wight, Channel Islands, Isle of Man, Scottish Islands, and the Isle of Scilly. Please visit our Delivery page for more information.
I live outside of the UK, can I still order from Herman Miller?
Yes. We currently deliver to France, Germany, Austria, Spain, Italy, Belgium, the Netherlands, Luxembourg, Denmark, Sweden, Finland the United States of America, Canada, Japan, China and South Korea. Simply click on the local store of the country where you want your products delivered and place your order.
Please note, the products and finishes available may vary depending on your country of delivery.
How will my item be delivered?
Small and medium items such as our monitor arms will require a signature upon delivery, and as such cannot be left in a secure location.
Larger furniture items such as chairs and desks will be delivered by our specialist two-person service who will deliver your item to a room of your choice and remove all unwanted packaging.
Please visit our Delivery page for more information.
When will my item be delivered?
The estimated delivery time for each item can be found on the product page - we recommend checking that you are happy with the estimated delivery time stated before you place your order.
During holidays and busy periods, your parcel may take slightly longer to arrive. Our Customer Care team will do their best to keep you updated. Your courier will still confirm your delivery date via email.
Please visit our Delivery page for more information.
Returns & Refunds
Can I exchange my item?
We are not currently able to process exchanges. You will need to return the original item for a refund and place a separate order for the alternative.
How do I arrange a return?
We want you to be delighted with your new purchase, but we understand that there are times when you may need to arrange a return.
If you’re not 100% happy with an item purchased online from Herman Miller Gaming, you can return it to us in its original condition within 14 days of delivery. A £49 collection fee will be applied to all gaming chairs and desks.
Please visit our Returns & Refunds page for more information.
I think I've ordered the Aeron Gaming Chair in the wrong size, what should I do?
The first thing you should do is check that your chair is correctly adjusted to fit your body. Please see our Aeron Adjustment Guide and follow the steps advised to allow for a custom fit.
If you have adjusted your Aeron chair following the guide and still feel that you may have ordered the incorrect size, please contact our Customer Care team who will advise you on the next steps. A £49 collection fee will be applied to all seating and desks, it will be deducted from your refund.
I forgot my account name/password. Can I recover it?
Of course! To recover your password simply click on the Forgot Password link under the log-in form. You can then enter your email address and click the Submit button.
How can I be sponsored by, or partner with, Herman Miller Gaming?
We're always on the lookout for companies and teams to collaborate with. If you share our passion, values and are interested in working with us, don't hesitate to send us an email at email@example.com and we'll be in touch!